Empathy: Your Competitive Edge
Empathy, the identification with, or vicarious experiencing of the feelings, thoughts, or attitudes of another, enables us to deeply experience another’s situations and emotions. Most importantly, empathy can enable us to discover creative solutions and to provide unique, personal service to our clients . Developing your ability to empathize not only enables you to attract […]
Improving Client Relationships
TO: Relationship Partners FROM: Managing Partner I am concerned that we are not doing enough to meet one of our recent strategic objectives – deepening relationships with our clients. I recently interviewed some of our senior associates and some key clients and learned that not much has changed. The clients don’t know our senior associates […]
Breaking the Wall: Six Rules to Managing The Three Million Dollar Practice and Beyond
Discover how a top attorney’s unique approach to client relationships, team dynamics, and strategic focus drives exceptional growth and sets new standards in the legal field.
Legendary Service for Your Clients
How can you become an indispensable source of value to your clients? Here’s a simple and implementable blueprint for success… As far as I’m aware, it’s no crime to offer such extraordinary legal service that clients become addicted to it. While it may be beneficial for some other industries, adding nicotine to the fee accounts […]
Post Recession Globalization
The recession didn’t just hit bottom lines—it forced law firms to confront the flaws in their global expansion strategies. As the tide of blind ambition recedes, firms must now ask: does our international growth actually serve a purpose, or were we just collecting flags?
The Diamonds and Water Paradox: Aligning Your Firms Business Model with Your Client’s Value System
Should your firm shape its business model around your clients—or choose a model and attract clients who fit? This article explores the delicate balance between value propositions, client expectations, and the evolving economics of law firm strategy.
Local Clients, Local Work
Bigger clients don’t always mean better clients. This article explores how law firms can realistically assess their client base, avoid ‘distance illusion,’ and strategically target the types of clients and work that truly enhance profitability.
Rigorous, Not Ruthless
Firing underproductive partners may feel decisive, but it’s no long-term fix. This article explores how law firms can replace ruthless ‘purges’ with rigorous standards and consistent accountability—reducing the need for drastic action.